Vday @ Vdara in Vegas = “Vmazing”

This past weekend my boyfriend took me to Las Vegas for an early Valentine’s Day getaway since he has to work all Valentine’s weekend this year.  We spent the first two nights at the planet hollywood® resort & casino but when we chose to stay an extra night in order to watch the Super Bowl, and ph® was already booked, we decided to spend our last night at Vdara,™ one of Vegas’ newest properties at CityCenter™.  We didn’t know too much about the hotel when we booked the room but the price was right so we decided to give it a shot.  Needless to say, we were both blown away with our stay and the customer service we experienced!

Pulling up to the hotel we felt a bit like we were arriving at LAX; the property had a modern/industrial feel, the roads split and turned in several different directions and after following a few signs and looping around a few times we arrived at the valet at the front entrance.  The attendant hurried over to our truck, helped us with our suitcase and pointed us in the direction of the front desk.  Once we checked in, the gentleman at the front desk described to us that the Vdara is very different from other properties in Las Vegas because it is a non-smoking property (score!) and they don’t have a casino (it connects to the Bellagio™ though and is just across the way from Aria™).  We got our keys and headed up to our room on the 48^th floor.  The room was perfect in every way and we had a gorgeous panoramic view of Vegas.

You can check out their website to get a pretty good idea of just how beautiful this place is but it was the customer service that took our experience to the next level.  They nailed it on every front!  From the amazing aroma you smell as you enter the property, to the courteous crew at the front desk, to the awesome attendant that delivered the room service meal (which was somehow piping hot) and offered for us to call him back to remove the dishes  when we finished eating, and to the fact that he didn’t leave a huge cart in our room and run over everything in the process of entering the room because he propped open the door himself, delivered the dishes by hand and then took the cart back with him.  As we departed from the hotel the next day, already completely satisfied with our experience, the crew at the valet sealed the deal!  We gave them our ticket and were offered ice-cold (Vdara-labeled) water bottles for our trip home.  We then watched the attendant as he sprinted up the hill to retrieve our truck which really wasn’t that far away but he wanted to make sure that we didn’t have to wait.  He drove our vehicle down the hill, jumped out to help us put our suitcase inside and when he realized we had a bed cover on the back of our truck scrambled back to the ignition to grab the keys to open the back for us.  After getting us situated he offered to provide us directions to our destination and off we went, COMPLETELY content!

Here at Make It Work we are all about providing mind-blowing customer service and being “BIG on the little things” so I have come to expect others to do so as well.  Since my expectations are typically failed, but this time achieved on every level, I felt it necessary to share my experience at the Vdara in Vegas!  On the MIW delight scale, they get a 4.0 in my book!

FLOW on!

HMB

This entry was posted on Tuesday, February 9th, 2010 at 10:26 pm and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed.